Terms of Service

Overview

This website is operated by Arctic Distributions (“Arctic”). Throughout the site, the terms “we”, “us” and “our” refer to Arctic. Arctic offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, then you may not access the website or use any services.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the site constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your province or territory of residence, and that all purchases are for lawful purposes only.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any Canadian laws or provincial regulations.

2. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.
  • You agree not to reproduce, duplicate, copy, resell, or exploit any portion of the Service or website without express written permission from us.
  • Content you submit (excluding sensitive payment data) may be transferred unencrypted over networks.

3. Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. All content is provided for general information only and should not be relied upon as the sole basis for decision-making.

We reserve the right to modify or discontinue any content, product, or service at any time without notice.

4. Products and Services

  • All products listed on this website are intended for wholesale distribution of vaping products within Canada.
  • Certain products may have limited quantities and are subject to our Return Policy.
  • We reserve the right to limit sales to any person, business, or geographic region, and may exercise this right on a case-by-case basis.
  • Prices are subject to change without notice.

5. Payment Terms

  • All payments must be made via E-transfer.
  • Orders are processed only once payment has been received in full.
  • Applicable taxes (such as GST/HST) will be added to all orders where required by law.
  • By placing an order, you agree to provide accurate billing details. Arctic reserves the right to cancel or refuse any order that does not comply.

6. Order Accuracy & Account Information

You agree to provide current, complete, and accurate purchase and account information. Arctic reserves the right to cancel orders suspected to be placed by unauthorized resellers or distributors.

7. Returns and Refunds

Please refer to our separate Return Policy for details on returns, exchanges, and credits.

8. Prohibited Uses

You are prohibited from using the site or its content for:

  • Any unlawful purpose.
  • Soliciting others to engage in unlawful acts.
  • Violating Canadian federal or provincial laws.
  • Infringing intellectual property rights.
  • Uploading malicious code, viruses, or spam.
  • Interfering with or bypassing website security.

9. Third-Party Links

Certain links on our website may direct you to third-party websites. We are not responsible for the content, accuracy, or reliability of third-party websites or resources.

10. Limitation of Liability

Arctic does not guarantee that the website or service will be uninterrupted, secure, or error-free. All products and services are provided “as is” and “as available.”

In no event shall Arctic, its directors, employees, affiliates, or agents be liable for any damages, including but not limited to lost profits, lost savings, or incidental damages, arising from the use of the site or products.

11. Indemnification

You agree to indemnify and hold harmless Arctic, its affiliates, partners, officers, directors, agents, contractors, and employees from any claims or demands arising from your breach of these Terms or violation of applicable laws.

12. Termination

We may suspend or terminate your access to the site at any time without prior notice if we believe you have violated these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Canada and the Province of Ontario. Any disputes shall be resolved in the courts of Ontario, Canada.

14. Changes to Terms of Service

You can review the most current version of our Terms of Service at any time on this page. Arctic reserves the right to update or replace any part of these Terms by posting updates to our website.

Contact Information

Questions about these Terms of Service should be sent to us at:
📧 support@arcticdistributions.com